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Help & FAQs

 
Please review the FAQ’s below. If you don’t find the answers you are looking for, please call or email.
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Reach out to: retail@goodcondition.com
 

 

RETURNS & EXCHANGES

What’s Good Condition’s Return Policy?

We absolutely love the products we stock and hope you do, too. But we do understand that it’s not always a match. We will accept returns of an unopened and unused product within 14 days of the original purchase. In exchange, you will receive in-store credit via a gift card.

 

What happens if I’ve opened my product and used it?

At this time we do not accept returns of opened product. We recommend gifting it to a friend!

 

What is your on-line return policy?

Please call us at 904.727.8393 within 14 days of the purchase date. 

If the product has been unopened/unused we will send you a gift card once we have received the item. You will ship unopened/unused product to:

Good Condition
3568 St. Johns Ave
Jacksonville, FL 32205

Because we are a small, family owned business, we are unable to refund shipping costs.

  

Can I enter multiple discount codes?  

Unfortunately, our system only allows for one promotion at a time. 

   

ORDERS & SHIPPING

 

When will my on-line order ship?

Within one business day of ordering. 

 

Can I change my order or shipping address once I’ve placed it? 

If you’ve ordered incorrectly or entered the wrong shipping address and have not received a shipping confirmation, please call us immediately at 904.727.8393. We will do our best to correct it. However, once you have received the shipping confirmation, it is very likely that Good Condition cannot change the order. Once you receive the package, please call us or email retail@goodcondition.com and we will help you with the return. 

 

Where do my products ship from? 

All orders are fulfilled, packed and shipped from our store in Jacksonville, Florida.

 

What shipping company do you use? 

Good Condition uses USPS, UPS and FedEx to ship orders.

 

Am I able to track my order? 

Once we’ve shipped your order, you will receive a shipping confirmation and a tracking number to track your package. Please check your spam/junk/promotions email folders if you have received a shipping confirmation within 8 hours. Orders placed after 1:00 pm on Saturday will go out on Monday (or the following business day), and you may see your shipping confirmation on Monday (or the next business day).

 

What if I’m unable to locate my package?

Once Good Condition has shipped your order, you’ll receive a shipping confirmation and a tracking number to track your package. If you have received a tracking number, your package has left our store and is now in the hands of the carrier. Once in the hands of the carrier, Good Condition is no longer liable for the package. If your package is missing, please immediately contact UPS or USPS with the tracking information. 

What if my package arrived broken or damaged? 

Please email retail@goodcondition.com immediately. Include a photo of the damaged product. We will work to replace any product that is damaged. 

 

What if I received the wrong product or an item is missing? 

Please email retail@goodcondition.com and we will work to correct the situation and get your correct order out to you. 

 

How much does shipping cost? 

Shipping on orders under $75 is a flat rate of $10.00.
  

Do you ship to PO Boxes? 

Yes! 

 

Where do you ship? Do you ship internationally? 

We ship within the US including Hawaii & Alaska. At this time we are unable to ship internationally or to Puerto Rico, Canada, Micronesia, Guam, Northern Marina Islands, Palau, or the US Virgin Islands. 

 

Can I place an order over the phone? 

You are more than welcome to call us at 904.727.8393 and our team will be happy to assist you in placing an order. 

  

What materials do you use to ship packages?

We ship sustainable, and use sustainable shipping and packing materials. The boxes we use are 100% recyclable. Inside the boxes, we use biodegradable packing peanuts made from starches that dissolve in water.

 

What forms of payment do you accept? 

We accept all major credit cards and ApplePay. 

 

GOOD POINTS

How do I redeem my Good Points?

When shopping in-store, tell your sales associate you want to use your points at checkout. If you are shopping online, log in to your account before you shop. At checkout, you can use your points as long as we are not having a promotion or sale. 

Please note: During a promotion or sale, customers are unable to use their Good Points

 

Do Good Points expire? 

We hope that you redeem your Good Points regularly. All unredeemed Good Points will expire when a program member has not engaged in Good Point activity associated with that membership account (through purchase or redemption) for six months or more. If you have questions regarding the date of your last Good Point activity or purchase, check your account history by logging into your account at shopgoodcondition.com. If you feel your Good Points have expired in error, please email us at retail@goodcondition.com for assistance.

 

Are Good Points Transferable?

Good Points are non-transferable and Good Point purchases must be made by the member.

 

What happens to my points if I make a return?

Good Points will be deducted from your account if a product is returned. 

 

Where do I find my Good Points account information? 

Simply login to your account on our website to access your order history and rewards. 

Good Condition may, in its sole discretion, alter, limit, or modify the the Good Points Program rules, regulations, benefits, rewards, eligibility for membership, or any other feature of the program or may terminate the program any time at its sole discretion, by posting any such changes on the Good Condition website.